About Cromwell's Piano Service

Richard Cromwell has been a full-time professional in the piano industry since the late 1990's. Over the years he has serviced well over a thousand instruments, examples range from concert tunings for world famous pianists to smoke damage restoration of advanced digital player acoustic pianos. 

Cromwell's Piano Service’s hundreds of clients represent a broad spectrum of environments; private homes, performance venues, houses of worship, piano dealerships, fine hotels and restaurants. Regardless of where the piano is, Cromwell's Piano Service vows to provide our clients' and their pianos with the highest levels of technical and customer service.

Caption: Mr. Cromwell standing alongside the oldest Steinway piano in existence (1836) at the Steinway & Sons factory, Long Island City, New York.

In addition to onsite tuning, maintenance, and dealer/manufacturer warranty appointments, Cromwell's Piano Service operates a 2,500 square foot Service and Restoration Center in downtown Royal Oak, MI. Shop procedures performed upon clients' pianos include restringing and rescaling, wrestplank duplication and fitting, custom hammer boring and hanging, bridge repair, soundboard refinishing and repair, plate re-bronzing, action parts replacement and fabrication, key resurfacing, repair and rebushing, ivory keytop restoration, installation of custom climate control systems... and much, much more.

Throughout the course of his career in the piano business Mr. Cromwell has also helped hundreds of clients to acquire millions of dollars worth of new and used pianos ranging from modest previously owned spinets to one-of-a-kind, limited edition handmade masterpieces.

Caption: Richard is seated next to the only known “GI Steinway” still in existence. During World War II pianos like this were parachuted to troops behind enemy lines for field entertainment – complete with a manual and tuning hammer in the case.

Mr. Cromwell has received several commendations for exemplary service from piano dealers and manufacturers including Yamaha, SMC, and the legendary Steinway & Sons. He has attended factory training sessions with both Steinway and Yamaha, and is registered with Dampp-Chaser as a Field Expert in piano climate control systems.

So whether you just need the tuning of your new piano touched up, or your cherished family heirloom completely restored, contact Cromwell’s Piano Service by clicking here…

Caption: Richard Cromwell with one of his heroes, the legendary piano technician Franz Mohr. Mr. Mohr was chief Concert & Artist Technician for Steinway & Sons for 35 years. Vladymir Horowitz was said to never play a concert unless Franz prepped the piano.

 

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